TCPA violation guide
What counts as a TCPA violation?
The Telephone Consumer Protection Act (TCPA) limits how businesses can call and text consumers. Each violating call or text can carry statutory damages of $500, up to $1,500 if the violation is found willful or knowing — which is why a single campaign can turn into a large claim. This guide is general information, not legal advice.
Calling without required consent
Autodialed or prerecorded calls and texts to mobile numbers generally require prior express consent, and written consent for telemarketing.
Ignoring Do Not Call rules
Calling numbers on the National Do Not Call Registry or your internal opt-out list without an exemption.
Calling outside permitted hours
Telemarketing calls are restricted to between 8 a.m. and 9 p.m. in the recipient's local time.
Statutory damages per call
$500 per violation, up to $1,500 if willful or knowing. Damages are counted per call or text, not per campaign.
Practical steps to reduce exposure
- Document consent
- Keep records of when and how each contact agreed to be called or texted.
- Honor opt-outs fast
- Remove numbers that ask to stop and keep an internal Do Not Call list.
- Know the line type
- Identify mobile numbers so the right consent standard applies.
- Respect local time
- Use each number's estimated time zone to keep calls in permitted hours.
- Screen for litigators
- Flag numbers tied to serial TCPA plaintiffs before they reach your dialer.
How it works
- 01
Upload a CSV, paste numbers or send them through the API.
- 02
Each number is screened against the lists enabled on your account.
- 03
Get carrier, line type, region and an estimated time zone in the same result.
- 04
Review flagged numbers, export clean lists and keep the history as a record.
FAQ
General information, not legal advice. Screening results do not establish consent or legal compliance.
From the blog
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